Tag Archives: Kind Bars

Don’t waste my time: 3 steps to avoid conflict

4 Mar

What triggers set you off?

Admittedly, I’m unsure of my specific plans to sell my apartment, but when a potential realtor said, ‘I don’t want to waste my time’, my communication skills went the way of affordable middle-class housing in NYC (non-existent).

www.talkingdollarsandcents.net.  Hey I'm selling a studio apartment and all my worldly possessions!

www.talkingdollarsandcents.net. Hey I’m selling a studio apartment and all my worldly possessions!

So I thought about triggers.  Triggers that get pulled and explode in either conflict and/or nasty feelings.  We all have them: those intangible minefields, verbal or nonverbal (tone of voice or ‘scrunched’ faces) that upset our equilibrium about how we feel about ourselves, our lives, and the world we live in.

So why did the flippant comment of this realtor bug me so much and what did it remind me of ‘fighting words’?

Current emotional residence:  Conflict is always about what is going on inside.  Selling my external/physical residence feels freeing, but as my next step is uncertain, internally I’m emotionally fragile.    The stress of ‘when’ to sell was heightened as my uncertainty met with her impatience.

Expectations:  It is wrong, but I still expect to be treated with some semblance of kindness, goodwill, compassion by others – especially in a situation where I am the customer and will make her money.   A little empathy goes a long way I always think to reminding me I am in a ‘human’ relationship.

Communication style differences:  Yes, I know different people focus on different things.  I focus on relationships whether it is in selling my apartment or going to the dentist.   In a busy city in our modern 24/7 life it a reminder  others favor tasks and getting things done over a warm fuzzy relationship shouldn’t surprise me – and yet…  And while I ultimately want a task focused realtor, this realtor’s task approach left me feeling like I do when the ‘F’ train suddenly goes express leaving me in the freezing cold on an outdoor subway platform.

Needless to say, I let this realtor know I wouldn’t list with her.  Her verbal comments and nonverbal tone made me feel like my sell was ‘pocket change’ which it is, but still….  I recommended I would have preferred a ‘let’s see if this will work for both of us’ approach.

www.featurepics.com  The math equation we all have memorized!

www.featurepics.com The math equation we all have memorized!

Time is money and it always has been.    As a consultant, I’ve spent months patiently calling potential clients to discuss their needs.  Sometimes its paid off, quite often not.  Is there anything more valuable than money?  I suppose that is up to each of us to decide.  Like I said, I focus on relationships.  Granted, one reason why I am selling a VERY low commission apartment!

So as l ditch my cheap little apartment, not only don’t I want my time wasted – more importantly I don’t want my good nature destroyed.  So here is my 3 step reminder to myself (and any potential realtor or substitute realtor for any person of potential conflict) to prevent conflict and make a sell:

1.  Compassion:  Realize when someone is seeking ‘help’ they are (likely) feeling vulnerable.  Compassion like empathy goes a long way.  I know it’s so last century, but ‘be nice’.

https://www.kindsnacks.com/store#All-KIND-Products.  Healthy snacks earn a profit with the message to do kind things for others

https://www.kindsnacks.com/store#All-KIND-Products. Healthy snacks earn a profit with the message to do kind things for others and (basically be nice)

2. Expectations:  (see above) and: I don’t know my potential clients expectations (hell, as a seller in this situation I barely know mine!).  This is a reminder to compassionately ask:  what are your expectations for working with me?  It’s not meant to be an end to negotiations, only a good beginning.  And a good first step to ensure no-one’s time is wasted.

3.  Connect with style:  (see above) and: remember we all have different styles and ways to go about doing the same things.  This is why we are always grousing about partners, significant others, and friends.  In reality no-one does things the way we do.  So my most important reminder:  LISTEN to what someone is asking/telling to understand what the other person needs.  A simple:  ‘tell me more’ goes a long way to not wasting time on either end.

Wishing you ‘easy sells’  and interactions filled with connection, calm, and compassionate!

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Empathy: Be kind

7 Jan

I love this quote, so key, so true of empathy:

Be kind, for everyone you meet is fighting a great battle.
by Saint Philo of Alexandria

(and recently read in the book, ‘The other side of the world’, by Jay Neugeboren)

I always think of empathy as the key to connecting and understanding others – and even myself.  While this post is from one of my other blogs:  http://identity5772.wordpress.com, it certainly is essential to communication.  And what’s more fashionable than shoes, but good communication!

Here’s to blister-free walking this week!

Shes!  When did shoes become the go-to destination for journeys to nirvana?  When did well-appointed heels turn cads into princes and transform us plain girls to ‘sex-y in the city’?   Or has footwear always been as important to fashion as the saying: ‘Don’t judge me until you’ve walked a mile in my shoes’  has been to identity and peace?

Does our penchant for buying shoes, amassing Imelda Marcos or Carrie Bradshaw sized collections speak to our need to understand others?   Do new shoes provide  the potential and ability to walk that mile to understanding?

My footwear reflects my soul and mirrors my identity.  My journeys are on

Shoes fit for my very long journeys

foot and I’ve learned the hard way that Jimmy Choos and Manolo Blahnik’s derail my  joy into train wrecks.

Footwear can define identity, and, is just as complicated.   I recently told a dear friend, ‘we may wear the same size, but we like and wear very different shoes – literally and figuratively’.

It can be hard to understand someone you love.  Someone  whose footwear appears interchangeable with your own.  Different styles, different

One pre-Xmas night, a group of young men were camped in front of a shoe store on 34th Street in Manhattan. They were spending the night to be first in line to buy the ‘newest’ sneakers. What kind? What did they look like? No-one knew – just that they wanted them.

toes add difficulty relating to the owner of the heart-pumping-blood to those other  toes. As a species focusing on souls, rather than soles, and the miles journeyed, can surely help promote listening, peace and, understanding identity.

Empathy, the ability to put yourself into someone else’s shoes, to listen for  identity without bias or judgement.   Knowing and doing are two totally different things.

Empathy can improve communication and connection, if that  first giant step is taken:  to understand what someone else is feeling or what they need.

Swapping metaphoric  ‘shoes’:  Would any genocide occur if perpetrators imagined themselves, or their mothers, or wives, or children as victims?  Would they say ‘NO’ to crimes of hate?

This must be a key to peace as I wrote about in my recent post ‘Peace Requires Listening’.

Daniel Lubetzky,CEO of Kind Bars and PeaceWorks remarked (one of) the key to Palestinian-Israeli peace is for Israeli’s to listen to Palestinian needs.  I think a shoe swap and long survival hike might help.

I’ve often found empathy, along with blisters, after finding myself on a path with someone I’ve judged.  ‘Blisters’ force me to slow down, open my eyes, acknowledge the pain.

It’s painful to listen if we are not sure of our identity, or we are not on firm footing ourselves. In Vilna, Lithuania (‘Dinner in Vilna’), Lilly said she was unhappy before she focused her identity and connected with Judaism.

Some say shoe shopping, especially during a sale, is a religious experience. There are other ways to worship.

Empathy.  Walking that metaphoric mile.  Several years ago, I discovered the cure:

Imagine these pills shaped like SHOES: Empathy pills!

A pill.

A shoe-shaped empathy pill.  

Mid-judgement, mid-hate action, a quick pill pop would change everything with, ‘Here, walk a mile in my shoes.  Have an empathy pill.’

As soon as a pharmaceutical company gets back to me, I’ll take your orders.

In the meantime, how has a pair of shoes helped you understand others, or, shaped or defined your identity? 

What leg of your journey has developed your empathy?