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The Coach is IN (the cafe): 12 tips to: ‘Should I stay or should I go?’

18 Jun

Should I stay or should I go?

aka

Do we marry or is to time to find my true love?

two dinosaurs 'in love'

This was K’s question as we squeezed a chat in between her travels in and out of NYC.   K’s destination:  her relationship’s future with her life-long boyfriend.   I asked about a rumor I’d heard from a man she thought was ‘perfect’ for me: ‘K’ and her boyfriend ‘B’ were engaged!   (He wasn’t perfect – at least for me, and as for them, well read on)

‘K’ and I met during my travels and have occasionally met up over the last few years.  We have an interesting connection, likely due to a shared passion, the focus of her work venture.   With enviable energy and resolve she is pulling people together and ‘broadcasting’ their voices.  She’s young:  mid-twenties and been with “B’ for over ten years.  Romance and problems merge into the expectation they will be together forever.   ‘B’ and ‘K’ have been traveling for the last few weeks – half the time with her colleagues.

First,  how can this single soul  talk about life-long love?

Here’s the true thing about discussing everything and anything:  People usually give opinions, project biases, and share fears.  While it’s part of friendship,  it’s not (always) helpful.

Admittedly I couldn’t help K. from experience.  Absolutely I could help her as a coach.  Coaching focuses on listening , asking the right questions and providing needed tools,  are the best skills to have as a friend, manager, and parent.

'B' and 'K' adventure.  Carnival cruise ship.

‘B’ and ‘K’ adventure. Carnival cruise ship.

Over 2:00 p.m. drinks at a cafe on 34th Street, ‘K’ shared:  ‘B’s grumbles included time ‘K’ spent with their traveling companions, the changing itinerary, and money.’

Doesn’t everyone grumble about money?

Within sips, we’re both tipsy, easing me into coach mode.  ‘K’ said working through their issues was appropriate in a 20 year marriage with kids. Not for them before marriage.

My thoughts:  regardless of whether ‘B’ was the one, understanding the issues and their values (use this activity!) would help them sort out their future and ultimately help ‘K’ get the love she deserves.  Pulling out paper and a pen that didn’t work, I drew my DiSC quadrant diagram.

'K' and 'B' style circled in pink!

‘K’ and ‘B’ style circled in pink!

Here’s a cursory sum:  they’re both task focused.  ‘K’ is Dominant:  focuses on action (often)  ‘her way’ – and why she is successfully launching her innovative venture, and, very personable.  ‘B’ is Conscientious:  logical, and a planner.  ‘B’ hates schedule changes:  and this trip’s itinerary fluctuations.

‘K’ instantly got the simplicity of it all, relaxing her faster than our rum.

 

80% of conflict is due to style (Dr. Donna Springer):  a HUGE part of ‘B’ and ‘K’s challenges (and for all of us).  Communication style, is part of, but not your whole personality.  Style explains how we behave, act, and react.

People may be jerks (which is how we usually define someone different).   Style identifies specific ‘jerkdom’ behaviors bugging ‘K’ and ‘B’.

couple arguing

Here are 12 tips about style and conflict:

  1. You know that class or book you want to take about dealing with difficult people?  It’s all about their different styles.
  2. People won’t change – will you?  Didn’t think so.  But you can understand them.
  3. Realize that gurgling conflict between you and someone else is about style.  Don’t look at it personally.
  4. Realize that your judgement about someone being ______ (fill in the blank:  aggressive, pushy, flaky, unreliable, etc). is about style – not a character flaw.  Remember you have flaws too.  In fact we ALL have them.  Embrace them.
  5. Be aware of what you judge people about:  it will help you understand your own style better.  ‘K’ doesn’t like ‘B’s inability to go with a flow – but then she often redirects the flow mid-stream without concern!
  6. Don’t judge.  It doesn’t make you superior, right, or better.  You are not.  It just makes you less likely to ever have a meaningful relationship with that person.
  7. If you don’t know the DiSC or have a friend like me  (who is a coach), be aware that those behavior difference you don’t like are likely communication style differences.  I know this is a repeat – it’s that important.
  8. Listen.  That means not talking about yourself and not judging what the other person is saying because it is not about you: what you say, think, or feel.
  9. Be aware of what the other person is focusing on.  That will tell you what’s important to them.  If it’s important for you to relate to them.
  10. Be aware of what’s important to you and what YOU focus on.  This is indicative of your style.  Don’t see it as abnormal or a character flaw if it’s not what other’s expect, especially if it’s different from your family.
  11. Ask questions like ‘Tell me more’.  Then listen – without judgement.
  12. Learn about yourself.  Style is a big part of our identity and explains all those freaky things each of us do that are normal for us based on our style.

What’s your style?

How can style help you decide if you should stay or go in love and work? 

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5 Strategies for Secure Identity: Only YOU can prevent GENOCIDE (Step 1)

18 May

Talking about 6 steps to prevent genocide…

While walking through Brooklyn’s Greenwood Cemetery  with my friend Julie, she pointed out nobody cares about genocides.  Not really.  After all it will never  happen to them.

This is to prevent forest firest....genocideourcarelessness.jpg

This is to prevent forest firest….genocideourcarelessness.jpg

People care about bullying.

Bullying happens.  A lot.  School yard bullies graduate to board rooms.

Have you ever  teased a little too far or not acted with kindness when you were feeling unhappy or insecure?  Bullies act because they’re insecure.

Bullying and genocide share DNA.  Genocides, the Holocaust, hate crimes – are merely bullying on steroids.

The Holocaust started as aggressive bullying way before Kristallnacht (1938) and Germany’s invasion of Poland  (1939).  It started in 1933 with Hitler Youth learning to spot Jews, and beat up weaker ‘youth’.  Hitler youth turned in parents who didn’t support Hitler.  They learned new songs…

“Yes, when the Jewish blood splashes from the knives, things will go twice as well.”

Scary…

Hitler youth were primed and ready for genocide.  Why did they get so wrapped up in this identity?  What was wrong with their authentic selves?

I wonder how this relates to  branding on Facebook and Twitter in the wild world of social media.

It’s a similar question to why kids  join gangs:  the need to belong.   To be liked.

After the recent Boston bombings, the ‘experts’ chimed in about what makes a terrorist:

“Terrorists are people who are alienated.  They have a confused identity… not ‘x’, not ‘y’… not connected to family or to parents… they find a new identity on the internet…” (summarized and pulled from various sources)

Red flag: people are turning to the internet to build community, AND to discover who they are, or who they want to be. HUH???

“Those who don’t love themselves as they are rarely love life either.”  Rachel Naomi Remen

For self-love, here’s my 5 strategies for secure identities:

disc improves....

Step 1:  KNOW your strengths, weaknesses, challenges.    Learning about yourself can’t be googled.  It’s complex and includes race, religion, gender, nationality, looks, socio-economics, and, our innate personality or what I call ‘naked identity’:  who you are without your ‘stuff’.

The best way to undress your naked identity is through the DiSC assessment tool.  The DiSC uncovers how you behavior, act, react, deal with conflict, work and your natural abilities as well as challenges.

I had an education student who was told to be an engineer – inside he was an English major.  Look around your office/classroom – are people their inside ‘selves’, or doing/being what others expect from them?

I’d put money on the mean, grumbling person not being their DiSC style.  Don’t judge others for not being like you.  Accepting someone else helps them accept you.  Focus on you.

Step 2:  Let your values guide your action

Identify your values (click here to identify yours).   Live them.  Believe me it’s hard.  And realize:  you and I may value ‘relationships’ but define it very differently. Understanding these differences in defining them is what’s key to security.

Step 3: Listen to yourself 

Everyone has an opinion about who you should be and what you should do.   Chances are those ‘everyone’s’ are telling you what they want.   I bet they have a different DiSC style and values than you.    Moments of Awareness  is the best and easiest way to listen carefully.

Your ‘friend’s’ not quite complimentary comment that leaves you wondering how you feel – about the comment, him/her, and yourself?  Listen:  it’s more about the commenter than you.  Listen to yourself.

Step 4:  Care more about yourself 

This may sound selfish – but just the opposite.  You can’t take care of anyone else unless you’re secure in yourself.  Taking care of yourself makes it easier to listen to others.

Step 5:  Don’t be a victim of Identity Theft:  Believe in yourself 

Knowing your DiSC, values, and regularly using Moments of Awareness to assess your feelings, will secure your identity.   If someone makes you doubt yourself, try

confidence-thechangeblog-com

confidence-thechangeblog-com

to understand which of their values aren’t met.  Learn and ‘listen’ if it is in line with YOUR identity.

Step 6:  Share your identity

D., a young American-Korean woman I met in Berlin said it best:  A secure identity means you can explain who you are to others.  Practice till you can.

What is your identity?  

How does knowing your identity keep you from lashing out to others?

What do you think we need to teach others to prevent bullying – and genocides?

5 Leadership Characteristics: The Raoul Wallenberg Effect

16 Apr
London Memorial

London Memorial

The story of a hero and a leader.

The BBC’s report on Raoul Wallenberg achieving honorary Australian citizenship this morning told of a remarkable man’s accomplishment.  Or of a man making

Raoul Wallenberg uhnmm.org

Raoul Wallenberg
uhnmm.org

the best of all his knowledge and being and ‘stepping’ up in times of need?

Raising the question are leaders born or made?

This question gets raised when leaders are identified and scrutinized.   If it’s the latter, (and most of us believe it is) we can all adopt the ‘Wallenberg Effect’ and become the leaders we are meant to be in our everyday life.

A little background:  In 1944, Wallenberg, a Swedish diplomat was sent to Budapest to ‘save’ this Jewish community.  You can imagine the challenge:  the Nazi’s were in a hurry to ensure Budapest’s 700,000 Jews followed in the footsteps of millions of other murdered Jews in Europe.  Wallenberg was only  33, and had no real diplomatic skills.  He was rich,  He had connections and his family name offered protection.  Mostly, he had chutzpah, conviction, and, courage.  Taking extraordinary and audacious actions, he managed to save close to 100,000 Hungarian Jews.  In one story he jumped on top of a cattle car to hand fake Swedish passports to people  on the way to camps.  He took people out of death march lines, ‘reminding’ them of their Swedish backgrounds.  On more than one occasion he convinced the Nazi’s NOT to shoot people after round-ups.  In sad irony,  when the Russians ‘liberated’ Budapest in January 1945, they placed Wallenberg in jail and he was never heard/seen again.

Budapest plaque

Budapest plaque

But his strength in action, lives on.  And after hearing the story this morning, I was reminded of the why and what of the  ‘Wallenberg Effect’.

The 5 characteristics attributed to Wallenberg are easily matched with basic leadership professional development we’ve all taken and/or taught.  And it’s always good to take a moment and remind ourselves (and others) of how to be our best:  http://www.au.af.mil/au/awc/awcgate/readings/wallenberg.htm

1.  Knowledge:  First and foremost, leadership is based on self-knowledge, or what Daniel Goleman called Emotional Intelligence (EQ).  Leaders know their strengths, their (communication) style and how they can effectively apply this style to motivate others. Wallenberg took 100% responsibility for ensuring (the Nazi’s) heard his message by meeting their ‘WIIFM’s’ (What’s In It For Me) or motivation which was to be strong and secure.

How do you define your EQ?  How do you support and develop this knowledge in others?

featurepics.com

featurepics.com

2.  Objective:  Leaders have clear goals and vision and take action based on their values.  Wallenberg acted on what he thought was right (values) and “walked the talk” when it came to saving the Hungarian Jewish community.

What are your top 5 values?  What actions do you take on a daily basis that support your beliefs?

sathyasai.org

sathyasai.org

3.  Ingenuity:  Leaders are able to work through and around situations.  To be sure Wallenberg had great connections, but he also used his knowledge of the Nazi’s love for extravagant detail when he supervised the creation of fake Swedish passports.  I’m sure his ingenuity, along with his EQ came into play as he ‘created’ 30 safe houses to hide people.

How do you know when things aren’t working and what steps do you take to identify a new win-win solution?

the 9-dot puzzle:  think outside the lines!

the 9-dot puzzle: think outside the lines!

4.  Confidence:  Chutzpah anyone?  Leaders feel they can do anything if they are doing the right thing.  Wallenberg made full use of his ‘charisma’ to stand up and ‘direct’ the Nazi’s in a way no-one else had.  Certainly his conviction and confidence swayed the Nazi’s to let him pull people out of death march lines.

How do you act when you are 100% sure of your conviction (versus when you are not)?

saw a guy on the subway yesterday in a superman costume... didn't take a picture... this from thechangeblog.com

saw a guy on the subway yesterday in a superman costume… didn’t take a picture… this from thechangeblog.com

5.  Courage:  Leaders take action regardless of the repercussions.  On the BBC this morning, I heard Wallenberg acted with, ‘No fear of death’, focused on the end result.  He was shot at while he was on top of that car handing out fake passports, and certainly could have been killed by the Nazi’s at any point in time.

When do you stand up for yourself and others even when you know you ‘are going against the grain’?

An icon of courage! http://plpnetwork.com

An icon of courage!
http://plpnetwork.com

Surely being in remarkable circumstances brings out the extraordinary in all of us.

But why wait?  If not now, when?

I think there are important small, quiet and safe times when we can stand out and develop ourselves to be our best.  Hopefully, most of us will never be in the position Wallenberg was in.

We can all take small steps that lead to giant saves.

a Budapest monument

a Budapest monument

Tel Aviv Memorial

Tel Aviv Memorial

Sweden Memorial

Sweden Memorial

Add value to your goals

4 Mar

Spring is about to burst into bloom showing us a new season, full of new opportunities.  

Now is a perfect time to review  your 2013.

For me, that means looking to my values and how my actions are (or are not) meeting what I hold most important.  After all, for the last year, I’ve promoted values when talking about conflict, money, happiness, work, love – yes, everything.  So I saw this is a perfect opportunity to pull everything together.

Focusing values rather than goals is a subtle difference.  But you know what they say:  change one thing and everything else changes.

This refocus held power for me because I’m NOT motivated by crossing tasks off a to-do list.  (Perhaps you know and are frustrated by people like me!)   But meeting my values, my WIIFM’s (meaning ‘What’s In It For Me) are my benchmark for success.  Personalizing my process has changed the conversation I have with myself about what and how I am doing.  And the only way we can accomplish goals is making them personal.
1.  The process:

  1. I reviewed and rethought my top five (5) values, something I have been doing regularly over the last few years.  If you don’t know yours, identify them now through this activity!
  2. I then wrote out actions I need to take and make in order to meet them.
  3. I continue to take action steps after reviewing why I want to do it, what it will bring me, or how it will meet my WIIFM’s.  

2.  Review values

  • For example:  my #5 value is fun.  Now fun may seem superficial, but for me it’s a vital part of a life well lived.  Life is short and my philosophy is  Borges’:  ‘The shortest distance between two people is laughter.”

I think work should be fun (filled with new ideas, laughter and connection).

  • So when networking events felt like a chore, I knew my frustration was about more than not meeting clients.  These events had the air sucked out of them thanks to my desperation for work.

 

3.  Change awareness:

  • My new attitude about networking is it’s a venue for enjoyable conversations and new learning.  Lately when I go home ’empty handed’, I feel full by what I heard or the people I met.
  • Now I understand which value isn’t met and why, and identity what I need to do differently next time or how I need to reframe an action.

4.  Rewrite your values daily and the actions you are taking to meet them.  After all it’s way too easy to get caught up in action.

Write your values in a beautiful notebook!

Write your values in a beautiful notebook!

  • And this is a simple action, about 5 minutes every morning.  In a beautiful notebook, I write out what I am doing to meet my needs.   I admit I love the physical act of writing and I’ve trained myself to  check in with myself as I go throughout my day – assessing what makes me smile to my gut wrenches.   Equally important, I’ve learned to  forgive myself when I don’t. While I’ve always thought of myself as self-aware, I’m learning so much!

I’ve personalized this idea from Harry Che http://www.goalsontrack.com/blog/author/harry/ (thanks Harry!) who blogged about rewriting his goals.

Start living the life you were meant to live.  

Not sure where to start?   Start with yourself and identify what’s important to you!

Watch the Holstee Manifesto www.youtube.com/watch?v=QDmt_t6umoY to get rolling!

Let me know how I can help!

We all deserve to live life that holds personal meaning.  Have a conversation with loves ones around values.  Create action to support a life of meaning.  Support others to do the same.  

You deserve it.

Values: The Coach was kicked out of the Park!

6 Aug

Alas, it’s true! 

The laws are strict in this town when it comes to what you can ‘sell’ in public spaces, as the young and slightly confused officer told me.

I know the officer was doing his job – I don’t want a ticket!

NO to offering a service, NO to using park furniture.  Stay tuned for other options including BMOS (bring my own seat).

A large scruffy man in a baseball cap sat down as the officer left, to ask about coaching, comment on the interaction, and quickly offer to be my assistant.    Former driver, former ‘European’, living in Queens for the  past 20 years, Y. was exploring Manhattan and his options for the first time,  which this second included me.

I only provide coaching I reminded him more than once.

Y.,  was a math teacher in ‘Europe’.  Years ago he subbed in the Bronx – for a day.    Shaking his head, the picture viewed through his broken English:  an empty classroom with students wildly enjoying the outdoors.

Not an experience he wants to repeat.  To teach he needs to pass the test he failed, barely, more than ten years ago.  Option include taking a class with test taking tips,  or, study on his own.  Classes are expensive: he hasn’t found the free ones through the NYC Department of Education.   So many NYC teachers fail these tests the first (and many more) times, because like Y., English is not their native language.

Options are great if you know what you want, and, even then they’re challenging.   I spend many an hour picking up balls from juggled options!    While Y. is fixated on me at

One of the wonders of Bryant Park: a carousel!

the moment, I get the sense what he really wants is conversation.    He shares what I’ve heard from so many New Yorkers:  meaningful connection is rare.

Connection motivates him to ‘apply’ as my assistant.  I get it.  Coaching in the park has been meaningful and a great motivator for me, and I believe many of my ‘coachees’.

I focus on Y.’s motivation, asking what’s important enough for him to retake the teaching test and study?  He couldn’t tell me.  Knowing and understanding the values that motivate aren’t usually on the tips of our tongues.  Without knowing what he really wanted, ‘Y’ looked to me as a substitution.

Okay, to be sure there are worse substitutions!   Unmet values have led me to over consume:  food, shopping, and, negative thoughts.   But when it comes to true motivation, only meeting values will satisfy.

‘Y’ doesn’t want to hear this.  Doesn’t want to hear I can’t help.

Values are a communication essential.  Here’s a great and simple tool to identify yours:   http://www.career-test.biz/values_assessment.htm .   Values focus life areas including  finances, relationships and conflict, and career.

Values are intense, so when you identify yours, give yourself time to think through the options offered.  Share them and share your ‘ah-ha’ moment as you uncover your core values.

One of the iconic lions that guard the front of the 42nd Street Library and an anchor of the park

Hope your week is filled with meaningful connections.

Hidden amongst the trees are stacks of books, magazines, and newspapers ready to be enjoyed when a break from ping-pong is needed.

Another option: ping-pong is a great way to blow off steam during lunch hour. I haven’t played – YET. An incentive to relaunch my coaching sessions

Overcoming skill-building challenges with Friends: The Coach is IN: A Talk in the Park! Vol. 7

16 Jul

What frustrates you about friends and colleagues?

How have you overcome challenges when working and learning with friends?

N. was focused and open about his challenge and issue to be resolved as he sat at my Bryant Park coaching table.

A relationship conflict:  mixing business with friendship, or more specifically having goal focused skill building sessions with a friend.  One slight problem:  his “friend doesn’t appear to be doing the work”.  His friend appears to be “holding himself back.”

Listening, I knew it was time to focus N.’s challenge by using MoMA (Moments of Awareness) https://communicationessentials.wordpress.com/2012/07/09/decisive-actio…the-park-vol-4/ ‎:

Q1:  What are you feeling:  frustration

Q2:  What do you want:  Growth – in the skill they are both working to develop

Q3:  What can you do differently:  Let him go at his own pace

Sounds good, right?  It took us time to ‘get here’.  Strong emotion guided his frustration.   Answers to these questions initially focused on his friend: what his friend needed to do, what his friend wasn’t doing.

N.”wondered why people ‘do that’.  He wanted his friend take action and pursue this skill growth with his discipline.  Confessing he couldn’t change his friend didn’t make it easier to focus.  It never does.

Further discussion found N. sharing this same frustration with others:  his dad and with those he coaches for medical school interviews.  He admitted he becomes frustrated when he is asked the same question 3 times.  He doesn’t want to waste people’s time – even if they don’t mind.

The DiSC is a great tool for insight into action, reactions, conflict, and career focus. This image is from www.suehansonspeaks.com. To take an on-line assessment go to: http://www.personalitystyle.com

 The essential two tools:  I believe are indispensable to provide N. insight into his behavior.   The results can provide direction and strategies to achieve his goal and  eventual answer to Q3 above:  letting his friend go at his own pace.

  1.  The DiSC assessment tool.  http://www.personalitystyle.com  will identify his communication style. This good quick version of the tool provides great information.  (Stay focused on one aspect of your life as you take it.  Questions?  The Coach is IN)
  2. The values assessment tool tunes you to:  ‘the radio station we all listen to’:  WIIFM:  What’s In It For Me.  WIIFM’s are our values and explain our motivation and a key to action AND insight into underlying causes of conflict.  N.’s values are (likely) key to his own motivation -and conflict with his friend’s actions.  A very simple assessment tool:  http://www.career-test.biz/values_assessment.htm .                                            Values also drive our financial decisions, so use them to assess your spending and saving actions!

The hard part of course is putting it together and understanding (for N.) his own behavior and then recognizing his friend likely has a very different style and values.  Recognizing, accepting, and learning from these tools are key, and, I can’t repeat it enough even for myself, challenging.

N.’s next step is to communicate his needs to his friend.  He can only talk about himself  and his needs and should’s.  This is a great opportunity to begin a conversation and learn more about his friend.

I suggested a modified ‘I Statement‘ approach adding some open-ended questions:

  • The reason I want to build this skill is:
  • I want to build it with you because:
  • It’s important to me because:
  • I get frustrated when you (specific action)
  • What is your reason to build this skill?
  • Why do you want to work with me?
  • Why is important to you?
  • What do you think we can do differently for us both to grow better at this skill?

Our 10 minute session stretched to almost 30 minutes as we went through these 2 tools and 2 processes.  A full coaching session (as N. and I discussed) would work through the assessment results and fully formulate communication strategies to use with his friend and interview coaching clients!

A good first start and a good demonstration of how coaching meets my value for meaning (and helping others).   

How do your values match your daily actions?